Whenever you have some issues with your Casablanca ceiling fans, you wonder how you can contact the manufacturer to ask them for help. One easy way to seek help from them and receive a response quickly is to contact customer service. Here I’m going to tell you how you can contact them through their customer service easily through phone number, or email and the timing details.
Here is a quick rundown of what you will get in this article:
- Brief company introduction
- Issues when it becomes necessary to call them and when it’s not
- How you can contact them through website, email, or phone number
- Their working hours
- What information do you need when contacting
- What you can do when you’ve unsuccessful call, etc.
You can see I’m trying to make this thorough guide where you can get all the information regarding the Casablanca customer service, even the company details too. So, I am confident that it will certainly help you to contact them, keep reading!
Casablanca Fan Company Overview
Hunter Ceiling Fan Company basically owns Casablanca fans. Hunter purchased Casablanca in 1996 and these two companies were totally merged together in 2010. These fans are now in Hunter’s luxury division. Hunter stands behind Casablanca products and provides full support to the customers if some issue happens with the ceiling fans or other related products. They offer a warranty at the time of purchasing a ceiling fan and provide full customer support later on. You can read the warranty details i.e., what the warranty covers, what is not covered under warranty, and how to obtain warranty service in my article: How to Register Your Casablanca Ceiling Fan Warranty?
Situations When You Should Call Casablanca Customer Support
People usually call Casablanca customer support when they face any problem with the products or services they purchase. Common issues that may prompt customers to reach out for assistance include:
To ask about any product
For example, when buying something there are several questions that can come to anyone’s mind, especially about product quality, durability, finishing options, etc. Their customer service representatives can provide you with the specifications and details and answer all other queries relating to the product you’re about to buy.
Help with product purchases
If you need help placing an order or can’t understand the terms and conditions of a product then it’s best to call the customer support representatives; they will surely guide you through the ordering process and answer all related questions. They will also guide you through the delivery and shipping options if you’ve any concerns relating to it.
Getting help with installation
Their ceiling fans are easy to install and the company also provides easy-to-follow instructions in the manual booklet, but sometimes people may need help understanding or executing those instructions. That’s why Hunter provides customer support specialists who are available to help install ceiling fans and configure settings. They also help you configure and troubleshoot technical issues with the fans or the light kits.
Missing items in an order
In case you receive your order and when you open the package you find that some parts of the fan are missing then immediately call their customer support number and discuss the issue.
Similarly, if you find some parts defective when you open the package or face issues when you install the newly purchased fan, then contact them back as soon as possible without any delay otherwise you’ll have to bear additional costs.
Billing issues, refunds, and returns
If you aren’t satisfied when the fan is received or if some parts are defective and somehow you want to return the received fan package then call them to ask if they have an option for refunding and returns. They will provide you with details on whether they’ll pay you back or replace the product.
Warranty claims assistance
This is a major issue for which people mostly call customer support. If you have some issues with the fan’s motor or any other part that is covered under warranty then call them to ask help about claiming warranty.
Issues When You Shouldn’t Step To Call Them
To be honest, there are no such issues when you can’t call them or ask for their help, but there are certain situations when it is preferable not to call them. It’s best to pay some attention and inspect the issue yourself first instead of calling them and getting disappointed. Below, I’m giving some examples:
- Make sure that the problem you’re facing is covered under the warranty if you’re about to claim a warranty.
- The issues with remote controls can be simply fixed by resyncing the remote with the fan and restarting the fan. So try this before calling them.
- Make sure that the issue is with the fan’s wiring not with your own house wiring.
- Make sure the warranty period is valid. If the warranty period is over, then calling them is in vain.
So, you’ve it. I’ve covered almost all situations that a ceiling fan user can face. You must read those all prior to calling them.
How To Contact Casablanca Ceiling Fans Customer Service?
They provide several platforms through which you can contact them. You can reach out via telephone, email, online chat, Facebook, or by asking about your problem in the FAQs section on the Hunter website. The contact details are:
You can call their toll-free number at 1-888-227-2178. They are available on weekdays, call them between 8 am to 5 pm CST.
If you’re not comfortable making a call to them, then simply email them at firstname.lastname@example.org. As you’re interacting with them through a one-way conversation, you must write all the details of the specific issue along with the model number and attach a picture receipt and the fan to get a response quickly.
To reach out via online chat, go to the Hunter website and click on “Live Chat” located at the bottom of the page. The timing is the same as I’ve mentioned above but they will also give you a response on the weekend. They will answer inquiries or concerns regarding ceiling fans. To me, it is the most convenient way as you can discuss the issue you’re having through a live chat.
The FAQs section on the Hunter website “https://hunterfan.de” is also a great resource for customers who have questions or need help regarding ceiling fans. This section provides detailed information and instructions on how to install, use, and maintain ceiling fans as well as troubleshooting tips. Open the FAQs page and read the answers to the questions related to the issues you’re having. They have almost added all the common questions people can have, so you’ll surely find a solution to your problem. But if you can’t find one, then try other mentioned ways to contact them.
You can also visit the Hunter Facebook page: https://www.facebook.com/HunterFanCompany/ And message them.
Whatever method you consider, you will surely get an answer from them. They will provide as much support as they can or guide you otherwise.
But, What Information Do You Need Before Contacting them?
Before contacting Casablanca Customer Service, be sure to have all relevant information about the ceiling fan you need help with. This includes:
- Ceiling fan model number
- Ceiling fan USCP number
- A brief description of the issue
- Proof of purchase (receipt)
The ceiling fan model number is typically found on the motor housing. The ceiling fan serial number is located on a label affixed to the ceiling fan motor housing. That’s a bit difficult way to find as you have to reach the fan’s housing and look for it. You can easily find the model number on the manual booklet with the package. But if you’ve lost somehow then go to Hunter’s website and navigate through it. There you’ll find a link from where you can get your fan’s model number.
Note: Remember that if you want to claim a warranty or other such help from Casablancacustomer service, then you have to register your fan first on Hunter website: https://hunterfan.de
What Should You Do If You Have an Unsuccessful Call with Casablanca Customer Service?
If you’ve had an unsuccessful call with their Customer Service agent, then take a deep breath and think about what has caused your call to go wrong. Mostly it’s due to you don’t have enough information on hand (for example, ceiling fan model numbers, purchase receipts, etc.), or you don’t understand the customer service agent’s instructions.
If you feel that your call was unsuccessful due to a misunderstanding of instructions from the representative, then call them again and explain the issue further. If you’ve issues purchasing a replacement part then you should contact the local dealer of Casablanca ceiling fans. Or do some research online, there are thousands of people who face similar issues to you. You can read the opinions they’ve written there and get a solution.
I’ve provided all the contact details above so you can make a successful call to them. Hopefully, you will get a response from them that will really solve your problem. The brief contact details are:
Timing: Monday to Friday 8 am to 5 pm CST
Toll-free Number: 1-888-227-2178
Website link: https://hunterfan.de
Email: email@example.comFacebook: https://www.facebook.com/HunterFanCompany/